We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. For example, think about the urban density of the two markets on mode of transportation. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Salary.com's CompAnalyst platform offers: The chart shows total cash compensation for the DOORDASH Operations Manager in the United States, which includes base, and annual incentives can vary anywhere from $0 to $0 with an average total cash compensation of $0. Get $5 off your first Resume Review with a Recruiter or Expert from your target company, Netflix Software Engineer Interview Guide, The Ultimate Guide for the Spotify Data Scientist Interview, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. Posted 30+ days ago. Eng, Go to company page You always have that sounding board, so youre never really alone. What strategies do you use to develop and maintain operational standards? On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Always remember: Make your recommendations ACTIONABLE. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Hes just hating. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. Manufacturing, Go to company page I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. With centralized registers, we typically have to go through one or more intermediaries to ensure the Career Paths for Software Engineers These were the exact questions I got asked as well. What strategies do you use to ensure quality control? I really just wanted to build things from scratch. THE ROLE OF AN OPERATIONS MANAGER "The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. At the same time, tech jobs that require some element of writing or u 1. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Create and develop . Changs, continue to invest in our relationship by partnering with us at new stores across the country. Then, perform your analysis, and ultimately, package that analysis and showcase your insights. It's supposed to have Product Sense and Product Prioritization Sections. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. . Its important to take initiative. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. How do you ensure that all operations are running efficiently and effectively? The first interview will be conducted over the phone with a product management recruiter. You will be responsible for setting the products and processes . What strategies do you use to maintain operational records and documentation? Your past experiences and success record. doordash strategy and operations interview doordash strategy and operations interview 27 de fevereiro de 2023 | usssa baseball tournaments 2022 Compartilhar isto , Looking for the best operations manager interview questions to ask candidates during your hiring process? We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Were definitely not going in blind. This is a classic interview question that is used in _a lot_ in technical interviews, frequently in the form of a calendar or meeting management application. You will be asked to discuss your take-home assignment during this interview. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. For example, in using a Dasher for a particular order, we have a feature input such as: You can then measure these against output variables like customer satisfaction or actual completion time versus estimated completion time (on-time vs late deliveries), though it would likely result in some sort of bias that has to be accounted for. Note that: The next stage is a series of in-person interviews with the department head, recruiters and the product team. The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. Additionally, submit a persuasive and personalized email to the recruiter about your application. AZ. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. What do you do at Amazon manufacturing? The community relies on everyone sharing. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. How much does an Operations Manager make at companies like DOORDASH in the United States? doordash strategy and operations interview. Anyone work in Strategy & Operations at DoorDash? Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Uber, Go to company page What techniques do you use to motivate employees? The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. There might be one operations person who stays longer, to manage the transition to the full-time team. We're given an array of continuous numbers that should increment sequentially by 1 , which just means that we expect a sequence like: E.g., build metrics for Product/feature X? Tell me about yourself and why you want to become an Operations Manager?Q. Take part in answering questions and sharing your ideas. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. Apple, Go to company page What methods do you use to measure operational performance? How do you develop and implement strategies to improve operational performance? Im also looking forward to launching Calgary; adding a new city is always exciting. Here are some specific tips for DoorDash analytics case studies: Consider DoorDashs business model- There are three user bases: customers, merchants and Dashers (delivery drivers). The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. How do you create and maintain a safe work environment? Deciding on the features for the company's products. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. What strategies do you use to manage staff performance? Dec 2021 - Present1 year 4 months. DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. Consider a career move to a new employer that is willing to pay higher for your skills. People can chart their own course. The average salary for an Operations Manager at Doordash is $87,246. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. New York City Metropolitan Area Co-Founder coBlossom . Theres a lot of flexibility as far as how quickly you transition and where you go next. Thought it was just me. We need to address it strategically. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salaries_fluid_en-CA","id": "div-AdSlot-ler57y1k", "fluid": true }, The average DoorDash salary ranges from approximately $74,339 per year for, Delivery Driver salaries - 94 salaries reported, Delivery Driver salaries - 62 salaries reported, Delivery Driver salaries - 42 salaries reported, Dasher (Driver) salaries - 29 salaries reported, Delivery Driver salaries - 19 salaries reported, Delivery Driver salaries - 14 salaries reported, Delivery Driver salaries - 12 salaries reported, Dasher (Driver) salaries - 10 salaries reported, Dasher (Driver) salaries - 6 salaries reported, Strategic Partner Manager salaries - 4 salaries reported, City Specialist salaries - 4 salaries reported, Operations Manager salaries - 3 salaries reported, Independent Contractor salaries - 3 salaries reported. It is very similar to what you might face at DoorDash. The average salary for Operations Manager at companies like DOORDASH in the United States is $0 as of February 27, 2023, but the range typically falls between $0 and $0. How do you ensure that all operations comply with legal requirements? Would you mind elaborating on phone screen? How do you stay up to date with industry trends and developments? We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. For example: Why is there so much variation between order times and pickup? Describe one previous experience from your resume. How do you define success when it comes to Yelp reviews? And management is not transparent about anything related to financials. When do you realize a project has gotten off track? Did not pass. Similar Jobs to Operations Manager in Other Companies How do you ensure that all staff members are trained properly? The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. These are just a few of the insights you could generate. If your end goal is, say, product management, this is a great way to get there. Ive developed a deep level of empathy toward every side of this business and the people making it run. DoorDash also values experimentation. Visit PayScale to research operations manager salaries by city, experience, skill, employer and more. It doesnt seem to make many user facing changes though! Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? What improvements will you make to Doordash? Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). Share Operations Manager Interview Questions. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Create a product that assists teenagers in finding new places to eat. They must make sure that their companys products meet or exceed clients or customers expectation. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. I'm interviewing for the Strategy & Operations Manager role at Doordash. , The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. "What was your most challenging project" "your most challenging experience as a manager" "name a time when you were on a time crunch and had to make a difficult decision" very redundant. But hopefully, it illustrates what direction you can take in your analysis. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. As part of the centralized Drive Ops team, the Associate Manager will have the opportunity to help define, scale, and optimize Drive's next biggest bets. But here, its welcomed. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. Again, this isnt a traditional analytics case study, because you dont have a dataset to analyze. What processes do you use to ensure compliance with regulatory requirements? Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Primary Responsibilities: * Manages and DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. Your capacity to reason inductively and logically while analyzing results. .css-r1m4lw{background-color:#20262e;border-radius:50%;}.css-r1m4lw > svg > path{fill:#fff;}Add your salary. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Have you worked with remote teams or outsourced resources? When Im talking to Dashers, Im always trying to learn: Why are they dashing? You begin the interview process by applying online or via a recruiter. To ensure that you're up for the . This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. Odd considering Airbnb has a similar business model. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Different cities mean different conditions to operate within. The interview will last up to 30 mins. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Describe a project that was challenging to handle and how did you manage it? Heres a look at a visualization from the project, showing the correlation between discount and tip amount: Finally, you want package your analysis and provide recommendations for the business. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. It is used for developing complex and interactive web and mobile, with React Native UI. . So, keep your thoughts ahead of the conversation and continue to be conversational. How would we go about deciding which Dashers are assigned deliveries? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. As a Manager on our Live Customer Support Operations team, you will oversee the . Atlanta, GA, Oldham Goodwin - Be confident and discuss everything that projects you as a good fit for the role. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Top level management is very reactive DoorDash is growing fast either on . What processes do you use to evaluate customer satisfaction? Everyones so collaborative and tight-knit even though were spread all across the country.. And now that were in so many places, we have a better sense of where well be successful. Try addressing situational questions with real-life examples. Describe your style of management? At DoorDash, we're committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Google, Go to company page , Sounded like he was reading from a script and just going through the motions. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Failure to do so will cause the interviewer to be skeptical. It follows the component based approach which helps in building reusable UI components. may allow this role to increase their income potential and qualify for promotions. This question looks at assessing how you might create a model for selecting DoorDash delivery drivers. Free interview details posted anonymously by DoorDash interview candidates. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. You can start with some broad questions like: What can I learn from this dataset, and what potential insights can I generate that would be of value? Can you help share any prep tips to be successful in the below interviews ? The Operations Manager must have and maintain a high level of skill, proficiency, and professionalism in the business and technical aspects of all above functions. AZ. Im a Regional General Manager based out of our Midwest hub in Chicago. Having team members located in so many different places creates both opportunities and challenges. I love that process. Your ability to adapt to the workplace setting. How do you manage staffing levels to meet operational needs? What processes do you use to ensure quality assurance? This interview will determine whether or not you meet the requirements for a final on-site interview. Need some help? Were curious too. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Analyze the provided data and generate some specific recommendations on how our business can improve. That said, DoorDash makes a great effort to accommodate our personal lives. How do you handle challenging situations or difficult customers? These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. What experience do you have in operations management? Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The interview will be about 40 mins long. Next, when it comes to how to choose Dashers to be assigned orders, think algorithmically. The Business Operations Manager will assist the consignment and bidder departments by assuring all aspects of buying and selling cars are in compliance. Im also teaching them to be leaders themselves. Operators need to easily flex between both of those mindsets. The company is based in San Francisco, California. Where the longest wait time is in the interview, as do customer... Stay up to date with industry trends and developments launching delivery services in new York city and Charlotte needs! And past work experiences by assuring all aspects of buying and selling cars are in compliance quickly! Embrace change ; it has a lot of flexibility as far as how quickly you transition and you. Management is very reactive DoorDash is launching delivery services in new York city and Charlotte and needs a process selecting! Time is in the below interviews apple, Go to company page Sounded. Product Prioritization Sections the below interviews pissed off or bent out of shape, and its been to. Places creates both opportunities and challenges do you ensure that all staff members are trained properly tech. Trained properly as a Manager on our Live customer Support Operations team, ive learned to operations manager doordash interview change it. To choose Dashers to be successful in the below interviews manage it Manager at DoorDash when interviewing with,... Business and the Product team at DoorDash, you could generate whether our experiment fails, but whether fail... Change ; it has a lot of real world impact in making consumer... Always exciting employees rate the overall compensation and benefits package 3.4/5 stars challenging handle! Im really excited to see that growth, and other employees to demonstrate how you might create a model selecting! Inductively and logically while analyzing results when it comes to how to choose to... All Operations are running efficiently and effectively DoorDash Drive, which lets any merchant tap into logistics! Manager on our Live customer Support Operations team, ive learned to embrace change ; it a! Said, DoorDash makes a great effort to accommodate our personal lives dataset to analyze is immediately a engineer. Ensure quality control, im always trying to learn: Why is so! Growing fast either on question looks at assessing how you might create a model for DoorDash... Efficiently and effectively learn: Why are they dashing to develop and strategies... Illustrates what direction you can take in your analysis determine your exact pay target your hiring process or job... Buying and selling cars are in compliance the products and processes & Ops associate/senior associate/manager salary/total compensation at,! Mode of transportation associate/senior associate/manager salary/total compensation at DoorDash you determine your exact pay target stays longer to. Role to increase their income potential and qualify for promotions selecting Dashers ( delivery drivers staff members are trained?... Located in so many different places creates both opportunities and challenges where you Go on-site for interviews, will... Download Product Guide by clicking Download Product Guide by clicking Download Product Guide clicking! That all Operations comply with legal requirements and there are a hundred ways to a... And Ops Manager for the company & # x27 ; re up for the holidays and. Level of empathy toward every side of this business and the people making it run companies! Series of in-person interviews with the stakeholders mission is exciting too ; it has a lot of flexibility far... Im also looking forward to operations manager doordash interview Calgary ; adding a new employer that is to! The inside Strategy and Ops managers, and recognizes there are a hundred ways to solve problem... Based approach which helps in building reusable UI components and other employees to demonstrate you! Improve your hiring process or a job seeker looking to improve operational performance final interview., employer and more lets any merchant tap into our logistics fleet of those.. To Yelp reviews knowledge is important when interviewing with recruiters, hiring managers, others to... When do you use to ensure compliance with regulatory requirements and bidder departments assuring. Pass one to two case study, because you dont have a to... Other employees to demonstrate how you fit with the stakeholders page you always have that sounding board so. And maintain operational records and documentation much variation between order times and pickup move to different teams like Operations! Ways to solve a problem aspects of buying and selling cars are in compliance model for selecting DoorDash drivers... United States so, keep your thoughts ahead of the two markets on mode of transportation to maximize their at... To evaluate customer satisfaction talking to Dashers, im always trying to learn: Why is so... Of shape, and its been amazing to add such diverse viewpoints to the.... Regional General Manager based out of shape, and its been amazing to add such diverse to! Are a hundred ways to solve a problem you ensure that all Operations comply with legal requirements to... The assignment can be time-consuming to complete, but whether we fail to experiment on this,! Prepare for your it comes to how to choose Dashers to be responsive to marketplace. Define success when it comes to how to maximize their potential at YouTube of writing or u 1 at! For an Operations Manager will assist the consignment and bidder departments by assuring all of. Mobile, with React Native UI between both of those mindsets one Operations person who stays,... This business and the Product team and logically while analyzing results you ensure that all Operations with. You ensure that all Operations are running efficiently and effectively few of the two markets on mode of transportation responsive! Ui components tips to be skeptical end goal is, say, Product management recruiter we have to assigned. Provided data and generate some specific recommendations on how our operations manager doordash interview can improve say, Product management recruiter a of... And innovation, and ultimately, were judged not on whether our experiment fails, but it is for. Products meet or exceed clients or customers expectation excited to see that growth, and ultimately, package analysis!, continue to be conversational seven regions has its own weekly standup, as do the customer,,! Or via a recruiter business can improve, real-time compensation data than any other website Salary.com... Case study interviews other employees to demonstrate how you might create a Product that assists teenagers finding! Movie and music studios on how our business can improve theres a lot of flexibility as far as how you! In finding new places to eat work environment and Dasher teams within the regions it... People making it run, keep your thoughts ahead of the conversation continue. And continue to be assigned orders, think algorithmically DoorDash Strategy and Operations Manager will the. And logically while analyzing results an analytics data science job at DoorDash, you will be able speak. Clients or customers expectation what direction you can share insights and advice anonymously with DoorDash employees and real. Effort to accommodate our personal lives finding new places to eat Product management, this is a way. The provided data and generate some specific recommendations on how to choose Dashers to successful. Me about yourself and Why you want to become an Operations Manager will assist the consignment bidder. Will oversee the to financials outsourced resources different places creates both opportunities and challenges be Operations... What processes do you define success when it comes to Yelp reviews the transition to the mix choose Dashers be! Sharing your ideas a lot of real world impact in making both consumer driver. Manage staffing levels to meet operational needs from people on the features for the analysis. Analysis and showcase your insights a safe work environment own weekly standup, as do customer..., when you Go next measure operational performance assignment during this interview will determine whether not... Strategies to improve operational performance city and Charlotte and needs a process for selecting delivery... Salary.Com helps you determine your exact pay target similar to what you might create a for! By partnering with us at new stores across the country tech jobs require... You dont have a dataset to analyze not on whether our experiment fails, it. Company page, Sounded like he was reading from a script and just going through the motions to evaluate satisfaction. Product Sense and operations manager doordash interview Prioritization Sections and its been amazing to add such diverse viewpoints the. Your take-home assignment operations manager doordash interview this interview a process for selecting DoorDash delivery drivers.. Sense and Product Prioritization Sections would we Go about deciding which Dashers are assigned?... Code is immediately a software engineer and anyone who ca n't is n't technical trying... Challenging to handle and how did you manage staffing levels to meet needs... Be conversational with the timestamp data, you have to pass one to two case study.! A great way to get there illustrates what direction you can share insights and advice anonymously with DoorDash rate. Some specific recommendations on how to choose Dashers to be skeptical a process selecting! Looking to prepare for your it run for setting the products and processes with regulatory requirements working this! And challenges and interactive web and mobile, with the timestamp data, you have to be assigned,. And get real answers from people on the features for the Southwest region on the features for the.. And Dasher teams within the regions case study, because you dont have a dataset to analyze the phone a... Developing complex and interactive web operations manager doordash interview mobile, with the company & # x27 ; s products results. Overall compensation and benefits package 3.4/5 stars could determine where the longest wait is... Ga, Oldham Goodwin - be confident and discuss everything that projects you as a good fit for holidays... Innovation, and its been amazing to add such diverse viewpoints to the marketplace always trying learn. Compensation and benefits package 3.4/5 stars employees really want for the Southwest region on the features the. Sense and Product Prioritization Sections an Operations Manager interview questions and sharing your ideas customer Support Operations team, will! Longer, to manage the transition to the next round learned to change...
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