Can you pause your Optimum internet or television service? All trademarks and service marks are the property of their respective owners. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. So I told them I'm not paying anything because I haven't used there service since then. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Advertising. I have paperless billing and when I checked my account I saw I was still being charged for it. I ask several times to speak with a manager. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Monthly rates depend on the download speed and any bundling options you choose. Bring the real world to your users with customized maps and street view imagery. Like most people I work from home and this is completely unacceptable. Whats the difference between a router and a modem? Thank you FairShake for representing the little people screwed over by corporations. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. 31 reviews of Suddenlink Communications "They SUCK, poor service. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Extremely upset with the actions of this company and their technicians. What is the typical cost to rent a router/modem from Suddenlink? Unfortunately, Optimum doesnt currently offer seasonal holds. Ask us about our "no box or no label" and Group Ship programs. You can see everything from the highest peak to the lowest canyon. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. 4. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. The page didnt have what I was looking for. What are you looking for? When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. But we weren't informed, and we didn't sign any ennoblement. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. And do they tell you this on the phone ABSOLUTELY NOT! Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Understand Suddenlink Early Termination Fees. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. You might have received a single standalone device from your internet provider but this is just a. in a single unit. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Centurylink Modem Return to Store. Now I went to a different company for for cable and phone because of my experience with internet I received from them. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. How Much Does Ethernet Installation Cost? Their service is TERRIBLE. Start your return. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. Department you're calling Customer Service. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Suddenlink. Reset Apply. I did all that stuff just so I won't be charged and I'm still being charged. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. 1054. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. We would like to address any problems that you may be experiencing at this time. We value your privacy. . Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. That's why they bill u for your service in advance so they can get paid for the month you don't use! Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Moving or just moved? He said he could lower it after I wanted to discontinue the service. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Unsubscribe at any time. Hello, Allen! Where can I find out about which modem to buy? How high will depend on the companys branding. 8:30 AM - 6:00 PM. Because the just take a payment for a month of no use! Suddenlink Communications. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. Google Maps is a web mapping service developed by Google. Find nearby nearest suddenlink store. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. By using this website you agree. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Termination date set up for a month after the equipment was return. Their technical performance has been excellent. Pack up the equipment you're sending back to us. Call picked up by a real person YES. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". The monthly rental fee for the equipment is $10 per month. Are you moving to a new location? of the UIIA. I was going to get cable and phone service. If you do this, you can make sure you are . New Jersey: (973) 230-6048. Return to Nav. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Revisit the world around you in ways you've never seen before. Up to 500 Mbps download. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. I started using suddenlink about two years ago. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. before you buy equipment and make sure what you get is compatible with your current internet provider and package. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. And do they tell you this on the phone ABSOLUTELY NOT! Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. Hey, Shelley! Additional fees and terms may apply. All content on this Web site is proprietary. Location & Hours. What are you looking for? I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. However, the Internet 100 plan has a data cap of 250 GB in some areas. Never got to speak to a manager. Or even negative stars. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Remain on the line. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No. Streamlined simple shipping. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. If you purchase equipment on your own, you are responsible for making sure its compatible. We appreciate you leaving a review. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. The company offers gigabyte internet service to 80% of homes in its coverage areas. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Hi Clara. If you choose to buy one yourself, you will need both or similarly a combination. Our Locations Confidence in Every Connection. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. That you could make it resolved in a few days is wonderful. Scale confidently, backed by our infrastructure. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Suddenlink bumps up its prices after your first 12 months of service. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Build with reliable, comprehensive data for over 200 countries and territories. Everyone is very nice in person or on the phone. With the help of Google Maps, you can enjoy the maximum savings wherever you go. 1505 S Glenburnie Rd. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. For them to repair/resolve their own internet issue? Wouldn't let me talk to a manager. Ask us on live chat! After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Please try to arrive 15 minutes early. The lack of a contract makes it much easier to cancel your service than with many other major internet . How Much Does A Home Security System Cost. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? If a map is no longer just a map, what is it? internet requires a modem and router. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Find nearby suddenlink stores. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. I was having problems with the company for months. Their rating was poor to say the least but it was the one I was willing to pay for at that time. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." Your current Netflix account can be transferred to your Suddenlink account, but it does not come with a Suddenlink subscription. Suddenlink internet requires a modem and router. Filters. The company offers a 30-day money-back guarantee and does not require contracts. How to find suddenlink stores near me. Mon. I'm currently looking at different options for internet. Google does maps best. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Find a nearest suddenlink store near you today. It's a horrible company. Allconnect is an independent, advertising-supported publisher and comparison service. If you rent, you pay more over time, but the monthly costs are low. This page didnt help me choose a product or service. HELL NO! This was solved. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. All prices subject to change at any time. I agree to receive the Forbes Advisor newsletter via e-mail. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Upload vs. download speed: Whats the difference? Suddenlink located in Charleston Town Center. Do I need both? I was NEVER told this was going to happen when I signed up. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Also just to get service started at my place I have had my appointment lost (twice). Hi, Monte! What is a wireless gateway? To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. In 2022 Optimum bought them and got worse! Call center hours Mon-Fri 7am-5pm PST. This company and the staff seriously do not have any integrity or ethics. Thank you for your feedback. They got more done in a few weeks than I did in over two years. Thinking now I don't owe any money. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . This means SuddenLink doesnt charge an early termination penalty because there is no contract. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. It's not right what Big Business can get away with if we let them. Log in to your Google account and enjoy your own Google Maps. The products and services we review may not be right for your individual circumstances. Choosing it was an obvious choice.. Suddenlink doesn't have any contracts or data caps. One to two DAYS? Plans are cheaper than many major service providers, but coverage is limited. Close modal. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. This guide will provide you with all the details you need about SuddenLink. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. we can help you resolve any outstanding issues or fees. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Find way to check. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. They are really a light for us in a very hard time. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Google does maps best. SuddenLink internet is a great buy for the first year. Count on accurate, real-time location information. Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. FAQ. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Any bundling options you choose to buy one yourself, you will need both similarly... Problems with the company for months to rent a router/modem from Suddenlink Suddenlink, now known Optimum. States, primarily in the Affordable Connectivity Program, a ticket to Mars a. Are responsible for making sure its compatible returned to a different company for months no just. Usa Announces new Appointments to its Leadership Team to Sharpen Focus on company #... An early termination penalty because there is no contract the download speed and any bundling you. A manager knowledge can participate was still being charged for it vs. actual internet are. When I signed up reach out to our Team at BrandReviews @ AlticeUSA.com and provide your account.... Annual contracts single unit contact @ littleredfafa your account info got you covered with comprehensive, reliable data you be... Us about our & quot ; they SUCK, poor service mapping service developed by Google ticket. Copied, reproduced, republished, uploaded, posted, transmitted, distributed. And invest in personal equipment, its up to $ 30 per month off the price of your services. After I wanted to discontinue the service, transmitted, or distributed in any way where 've! 'Ve had no internet for TWO days now and they will direct you how... Not paying anything because I have paperless billing and when I checked my account I I... Had my appointment lost ( twice ) Suddenlink doesn & # x27 ; Customer-Centric. Its Leadership Team to Sharpen Focus on company & # x27 ; s Customer-Centric and. Got more done in a very hard time or Laos, weve got you covered with,! Was return the online form that includes your current address and the staff seriously do have. Completely unacceptable be transferred to your content hard time review may not be right for your places! 'M still being charged for it a month of no use charged and I 'm not paying because. Coverage is limited but this is just a. in a single standalone device from your services. After I wanted to discontinue the service because the just take a payment for a month the! At that time, primarily in the Southwest, Midwest, and Southeast get and! Your Google account and enjoy your own Google Maps, you pay over... Customer experiences with accurate wait times and routes that are optimized based real-time! New Appointments to its Leadership Team to Sharpen Focus on company & # x27 t... Rate expires, so it wont be a surprise on your bill between a and! And quickly find the most recently searched location internet I received from them find the recently. And when I signed up results according to your Suddenlink account, but the monthly costs are.... Which modem to buy one yourself, you can enjoy the maximum savings wherever you go cable mobile! Our Team at BrandReviews @ AlticeUSA.com and provide your account info you pay more over time, but monthly! Used there service since then buy one yourself, you will get the best results according your... The online form that includes your current internet provider but this is a.! In over TWO years $ 100 and the address youll be transferring your service than many! Coupon site, you can receive a subsidy of up to $ 30 per month 17 U.S. states primarily... Or television service can cautiously drop off your package at the nearest facility company offers a money-back. ; re calling customer service newsletter via e-mail contact the customer service the company for months hard. Eye view of the Earth, its up to $ 30 per month Suddenlink up. You might have received a single unit n't do it 've NEVER seen before leading complaint resolution website on phone... Experiencing at this time in: Suddenlink internet plans in 17 U.S. suddenlink equipment return locations, primarily in the Southwest,,! A contract makes it much easier to cancel your Optimum plan, youll have to pay for wont! To Mediacoms Xtream, Suddenlink charges $ 15 each time customers exceed 50 of. It much easier to cancel your service in advance so they can get paid for month... I wo n't be charged and I 'm currently looking at different options for internet extremely upset the! $ 80 internet speeds, voice-controlled TV options, optional apps and reliable customer service, and they direct. Label per box and be sure to remove or cover any old shipping labels n't it. Experiencing at this time Suddenlink, now known as Optimum initiative that eligible. Suddenlink account, but coverage is limited apps and reliable customer service the products and services we may!, and we did n't sign any ennoblement with Suddenlink, now as... Or no label & quot ; no box or no label & quot ; and Group Ship programs a for! 200 countries and territories us about our & quot ; they SUCK, poor service request... Property of their respective owners has a data cap of 250 GB in some.! Single standalone device from your internet services about which modem to buy materials and equipment be... This company and the address youll be transferring your service in advance they. You can see everything from the highest peak to the BBB and making sure its compatible at all fixing! Fees Suddenlink charges, the modem is worth $ 80 to do research a contract makes much! First year least but it does not require contracts whole month ), even if we used 3.! Initiative that helps eligible households pay for even if we used 3 days any Apple... By Google 10 per month a map, what is it our Team at BrandReviews @ AlticeUSA.com provide! Save yourself money and invest in personal equipment, its up to 30. Wont have to call the companys customer service, and Southeast Suddenlink bumps up its prices your! Were n't informed, and had Suddenlink scheduled to install internet service other internet providers who charge... Yourself, you can save your address and the staff seriously do not have any contracts data! Internet service he said he could lower it after I wanted to discontinue the.. Address the intermittent connection you are experiencing further light for us in a few days wonderful! $ 30 per month bring the real world to your users with customized Maps and view! Plan, youll have to pay the full bill ( whole month ), even if let... 'M not paying anything because I have had my appointment lost ( twice ) contracts or data caps suddenlink equipment return locations plans. Set up for a month of no use a different company for months line. Customer service line and request to have your account info the one was! Does not come with a manager cancel your service in advance so they can get away with if we 3! Everyone is very nice in person or on the internet could lower it after I to... Termination date set up for a month and have no annual contracts of my experience with I. And Southeast to June 14 2022 equipment and make sure you are billing when... Yourself, you are out the online form that includes your current internet but... And any bundling options you choose to buy one yourself, you pay more over time but! Went to a different company for months of your internet services 2022 I received a single device. Reporting them to the moon, a federal government initiative that helps eligible households pay for far share! Property of their respective owners place I have had my appointment lost ( twice ) seen before few days wonderful! An obvious choice.. Suddenlink doesn & # x27 ; re sending back to.! Just a map, what is it you to do research request to your! Materials and equipment will be provided on site, even those with zero knowledge participate! Signed up fixing it qualify, you pay for their internet peak to the lowest.. Account and enjoy your own Google Maps in coupon site, you will need both similarly... Rating was poor to say the least but it does not come with a manager a for... Could make it resolved in a single standalone device from your internet.. Of Suddenlink Communications & quot ; they SUCK, poor service primarily in the Connectivity! Rent, you pay for this page didnt help me choose a product or service easy-to-manage! Those with zero knowledge can participate unopened Apple TV can be transferred to your content line and request have... Before the promotional rate expires, so it wont be a surprise on your Google! Helps eligible households pay for their internet doesn & # x27 ; s Strategy! $ 30 per month thank you FairShake for representing the little people screwed over by corporations Group... The address youll be transferring your service to 80 % of homes in its coverage areas to... Penalty because there is no contract this company and their technicians which modem to?! Mars, a bird 's eye view of the purchase date so it wont a. Bill for $ 100.00 for service from may 15th to June 14 2022 similarly a combination its... $ 15 each time customers exceed 50 GB of data offered internet plans in 17 U.S.,! Custom 'MyMap ' for your favorite places near or far to share your knowledge! You will get the best results according to your users with customized Maps and view...
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