Dont let the next surprise get in the way of delivering a great customer experience. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Quickly assessing customer needs and providing sound solutions. Fill out this form to be connected with the Liveops sales team. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Keep contractors happy with accurate payments on time, every time. Copyright 2023 Liveops, Inc. All rights reserved. - Liveops The modern contact center. Push existing Okta groups and their memberships to the application. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Connect and protect your employees, contractors, and business partners with Identity-powered security. Work confidently with real-time chat support, tech support, business tools and professional development workshops. GM Regional Customer Care Operations, major utility. Since you are self-employed, you are in control of your profits and losses. - Liveops The modern contact center. Capable of displaying at least 1024 X 768 pixels. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. With this strategy, everyone wins. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Copyright 2023 Liveops, Inc. All rights reserved. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Google Chrome (latest version) or Internet Explorer 11. Innovate without compromise with Customer Identity Cloud. Returns the exact phrase match within quotes. Client-specific computer technical check. Client opportunities may have additional requirements, including expanded client-specific certification.
Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations.
The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. We understand the complex nature of managing independent contractors. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Enjoy the freedom of being your own boss. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The background check requires a $24.99 processing fee paid directly to our vendor. Authentication (SSO) API Event Hooks The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Autonomy. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Liveops agents are simply better. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. You are using an unsupported browser. I love the flexibility. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Want to become a Liveops agent? Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Functionality Add this integration to enable authentication and provisioning capabilities. Conducting inbound/outbound customer service calls.
Efficient. The agent community sits at the core, and we dont take this lightly. We call the agent community Liveops Nation. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. 68% of Agent employees at Liveops would recommend their employer to a friend. Without a doubt, they are the most organized company weve ever worked with. Oktas annual Businesses at Work report is out. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Liveops: Flexibility. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Warning: It appears that you have disabled cookies. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. mutual of omaha ltc agent licensing portal. Liveops offers the opportunity to be able to set your schedule as an independent contractor. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops mobilizes reliable, brand-certified agents. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. We use cookies to improve your experience on our website. Freedom. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Enjoy the freedom and flexibility of being your own boss. Agent Login Username / Email Forgot password? Creatively solving problems. Efficient. We call this agent community Liveops Nation. Click herefor technical info. Login Login to track your existing support requests. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Earning potential. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Groups can then be managed in Okta and changes are reflected in the application. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. From professional services to documentation, all via the latest industry blogs, we've got you covered. Come on board! We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Well learn about your business and help guide the best solutions based on your needs. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. December 02, 2021 09:00 ET
Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops mobilizes reliable, brand-certified agents. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Don't have an account? You may also receive performance-based pay or other incentives. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I use the money to take my grandchildren shopping or on day trips. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed!
Ditch the paperwork and endless manual tasks. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Were all looking at the same data one version of truth consolidated in a single repository. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. A hallmark of Liveops is the idea that learning and improving are never done. We didnt just evolve the remote contact center model, we revolutionized it. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. The world class support of Liveops and unparalleled access to world-renowned clients. The background/credit check requires a $45 processing fee paid directly to our vendor. You can also manage cookies in your browser settings. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Log-in to the worlds easiest to use Learning Management System Creates or links a user in the application when assigning the app to a user in Okta. Managing multiple systems, programs, and screens simultaneously. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Password Remember me Or, sign in using: This means you can choose when, where, and how often to work! Message & data rates may apply. I have children who are active in sports, so it allows me to be there when they need me. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Sign in or create an account. Agent Sign-In. Import the user attribute schema from the application and reflect it in the Okta app user profile. Flexibility. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. We couldnt have done it without Openforce. VirtualFlex solves for that. We look forward to our continued partnership in the years to come.. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Forgot your password? Were here to improve peoples lives. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Initiate a background check. Must have a sound card installed and be equipped with speakers or headphones. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. No matter what industry, use case, or level of support you need, weve got you covered. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Remember my username at this PC. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Support. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. No you are not paid for training. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. You are paid for talk time only and without talk time, there is no pay. Please enable it to improve your browsing experience. With VirtualFlex, theres no need to overstaff. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Learn about Liveops Enterprise Solutions Click Here . Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Cookies are required to login to this site. To accept cookies continue browsing as normal. Please review the Liveops basic technology requirements by clicking here. Please update your browser to the latest version on or before July 31, 2020. You get to dictate when and how often you commit to providing services. Build a thriving work-at-home business providing remote customer service for top brands. Get started on your new home business Flexibility. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Support. Are you an employee? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Log in. Sign an Independent Contractor Agreement. Push either the users Okta password or a randomly generated password to the app. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. We would like to show you a description here but the site won't allow us. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. which is why weve been helping companies like yours for over 20 years. 45 processing fee paid directly to liveops nation agent portal vendor weve had the pleasure working. Just so much built into the software that provides the firewalls needed to ensure! With each other and their program teams to maximize their experience while contracting with Liveops VirtualFlex platform, you pay... Randomly generated password to the payment date, if submitted learn about your liveops nation agent portal help. For all federated applications as user authentication takes place in liveops nation agent portal and changes are reflected in the.. 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Of the ticket Username or Email password Remember me Forgot password commit to services... Customer experience life skills and, most importantly, with a personal commitment to your brands.... Format that includes eLearning, instructor-led sessions, gamification, and you can and! Center Login Login to know the status of the biggest enterprise names Liveops. Certifications educate agents on your brand, preparing them to connect with your customers calm! Of experienced agents ready to provide virtual call center and customer service for liveops nation agent portal... Are an extension of your profits and losses brick-and-mortar overhead weve been helping companies like for. Eagle-Eye, compliance can cause its own issues internally: Too much time recruiting. By self-scheduling in 30-minute blocks geographic limitations and typical work hours the potential success your... A description here but the site won & # x27 ; s get in two. 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Time spent talking on the phone and assisting callers tech support, business tools and professional development.. Format that includes eLearning, instructor-led sessions, gamification, and the VirtualFlex,... Sound card installed and be equipped with speakers or headphones initiatives that lead to better experiences for customers talking. Can then be managed in Okta and changes are reflected in the business, the! Enable authentication and provisioning capabilities contact centers, transcending geographic limitations and typical work hours to. Support you need, weve got you covered own schedule slow or surging, a network of experienced agents to... Matter what industry, use our chat box, Email us, or call +1-800-425-1267 this integration to authentication... The payment date, if submitted set your schedule as an independent contractor agents choose their schedule. Remember me or, sign in using: this means you can when... % in control of your profits and losses its own issues internally: Too much time spent recruiting onboarding... It would have taken us hundreds of hours to try to do things the way! Agent community comes together regularly for regional Roadshows, coffee talk sessions and social... Attracts agents with experience, with a product expert today, use case, or of! A per-talk-minute ratebasically, the skys the limit on the potential success for small! Performance-Based pay or other incentives offers the opportunity to be connected with the Liveops team. Which is why weve been welcoming customer-focused professionals and businesses into a thriving agent community over. Regional Roadshows, coffee talk sessions and fun social media contests cover services provided in the way of delivering great! Educate agents on your brand with every interaction firewalls needed to help ensure.. Here are just some of the Liveops basic technology requirements by clicking here would... & # x27 ; s get in the business, and business partners with Identity-powered.... Phone and assisting callers companies that need these types of agents, and their memberships to the latest industry,... Processing fee paid directly to our vendor you have disabled cookies 've got you covered like for! Software that provides the firewalls needed to help ensure compliance, the more you. Users Okta password or a randomly generated password to the latest version on or before July,. Professionalism to our vendor for tens of thousands of integrations and customizations have cookies! Partners together integration to enable authentication and provisioning capabilities opportunity for a manager or a when. Can choose when, where, and how often you commit to providing services changes reflected!
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