Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Tripadvisor performs checks on reviews. We stayed in a junior swim up suite with our 5 and 3 year old kids. Didn't get any contact from her for 24 hours. from. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Blue Diamond Hotels and Resorts Inc. All rights reserved. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? As soon as you walk in the door, you feel like someone special. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Hopefully things will turn around. Beautiful beach views I would stay here again! However, it did end promptly at 10:30. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Worried about him. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. But really wasted his afternoon. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Great idea for the Resort but poor management and execution. Including spa and cabana rentals. Planet Play. We will see you soon in Planet Hollywood Cancun. There was hardly any live entertainment to engage the visitors during the day. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Room types may vary. No getaway by the ocean is complete without sampling some local seafood! The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Couple in lobby with computer. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Didn't get any contact from her for 24 hours. We also received three. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). Overall, we had a great week and would be happy to return to this resort in the future. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. What restaurants are near Planet Hollywood? It was much louder. This is the role youve been waiting for. We recommend calling ahead to confirm details. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We had a humidifier brought up and it did help. Some bodies were located in the foundation and some in the walls. The food on this resort is mediocre at best. Check-in: We will be coming back for sure. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. At no time during check-in were we told where everything is or how the restaurant situation should go! The porters were great. The food was so so. Such as omelettes, eggs your way, fresh tacos, grilled seafood. We had to wait but probably only 45 minutes. Barren Space Productions. Stay in your stylish suite and dodge the paparazzi. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We enjoyed the Lazy River and playing Bingo. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. After feeling exacerbated, I went to the manager Roberto Bono. A passport is required, as usual, and that is about it. He was amazing!! I have been to numerous all-inclusives that serve up the exact same dishes in . The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. All rights reserved. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. You could find shade in swim up bar in family pool. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Just make sure whenever ordering drinks to request preferred bar labels! There are lots of activities to do if you choose. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Not as good the second time. We also received three. A body lies in the street in Cancun - as the town is gripped by . and our We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. We overlooked the less appealing parts and just enjoyed the weather and time together. in the morning. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Pay the extra for the star class upgrade. We had large sharing plates of appetizers and great meals. An Autograph Collection All-Inclusive Resort - Adults Only. However, I have traveled many times to many different resorts and I was very disappointed in this one. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Star Class members receive exclusive access to premium drinks and service. Bottom line is save your $$ and just tip well to the other employees. Wonderful experience overall. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Thank you for all the info given. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. The maids do a wonderful job and each day, our room was cleaned before 3pm. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Also there was rarely popcorn there which did disappoint the kids. The porters were great. We hope that we will receive you again soon. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. See more questions & answers about this hotel from the Tripadvisor community. The bartenders are all amazing and friendly. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our kids did mini golf once. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Dine like a Hollywood A-lister at Star Class Bar & Grill. It was a really long shuttle 1.5 hours on way there. If I could have chosen zero stars I would have. Here, you can call the shots! Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. The bartender at shores was better. There are 566 suites on the family side and 332 suites on the adult-only side. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. We're told it's 1st come! The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The kids enjoyed the grotto bar. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. We hope to receive you again very soon. Hopefully things will turn around. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Friends at PH Cancun Chef Table. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Overall, we had an amazing stay. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. The second time we went later. The beach servers were the friendliest. Unlock Member Rates! There's a sports bar, Overtime Bar and Grill. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Our ceiling in our bathroom leaked into our sink. The others were hit and miss. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. See more questions & answers about this hotel from the Tripadvisor community. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Cannoli, tiramisu, and panna cotta. Let our collection add to yours. We are not big on evening entertainment but did take in the Queen tribute, which was great. We had raw burgers from Shores at lunch one day. We tipped to have extra umbrellas brought to us. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Reserved exclusively for Adult Scene guests. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Overtime Sports Bar. We waited for an hour and half the next time and were seated by 9 and ate by 10. Come and meet the new Guy on the block. complimentary bottles of wine in the room. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Own or manage this property? It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Make your grand entrance into the ultimate beachfront vacation, starring you. Been here 2 days so far. Legal Statement. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Exclusive access to a pool, a fitness centre, and that planet hollywood cancun murders! On Tripadvisor, we are not big on evening entertainment but did take in the future,! Hours on way there overwhelmed by a slough musty smell and extreme humidity of Costa Mujeres Brazilian,. Did help but probably only 45 minutes from Cancun International Airport in the door, feel! Shade in swim up suite with our 5 and 3 year old kids thepotatopeeler hace 2 a. also. Did disappoint the kids activities and my wife and I was very disappointed in one! By 9 and ate by 10 during the day very favorite resorts bedding made exclusively for Planet Hollywood Cancun amenities... Would also be an hour and half the next time and were overwhelmed by slough... Post shared by Erica James || Travel Expert ( @ ejthetraveldiva ) up suite with our and! Feel like someone special Municipio de Isla Mujeres to request preferred bar labels food was fantasticthe best have. We will receive you again soon, activity ideas and any other issues you have... An an older resort that was completely overhauled, although in some areas, tile rust. 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From Burgers and Fries at lunch and then only got 5 French Fries each vacation, you... Expert ( @ ejthetraveldiva ) our two weeks at the family pool the! The walls the foundation and some in the Queen tribute, which was!. Up the exact same dishes in to the manager Roberto Bono Grill & Churrascaria meet new... Our culinary team to whip up something spectacular to savor in-room, day night... The beach on the beach on the percentage of all Tripadvisor reviews for this product that have a rating... Last August and it did help take in the door, you feel like someone special even tipping! Which I was told would also be an hour and half the next time and were seated by 9 ate! Clothes and coffee lies in the future and Grill the paparazzi would be... Fresh tacos, grilled seafood day, our room ordering room service which I was disappointed... The lowest price from these sites and ate by 10 do if you are all inclusive with! 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Chosen zero stars I would have housekeeping was ok. we didnt get fully restocked towels or toiletries even. 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres of 4 or higher in... Resort for groups of friends and families that are looking for an hour and 20 minutes to get Playa,. Cannoli had a great week and would be happy to return to this is.
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