Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. All rights reserved. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Important reminders: An adult (18+) must be present for the full duration of the appointment. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Have your account information ready as they might need your contact info and details about the services you use. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! Your communication is a gift to us. Produce and print a label Click hereand type in your information. - I had to wait 7 days before an appointment was avilable. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. You can email the site owner to let them know you were blocked. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can say New customer or press pound. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Submit a complaint and get your issue resolved. Get your phone devices ready for the switchover and wait for the number porting to complete. Hooray! Then, click on the account details option. This cost is based on what equipment you have used. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. You will see a window with a calendar of dates. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. We can help you file a claim against Suddenlink and ensure your account gets closed. Payment may be requested when you are scheduling your appointment with a sales representative. If you decline these, the rep will guide you through the cancellation process. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. We can also help you cancel those, too. Click on 'Account Details' and then 'Terminate Account'. Has your service with Suddenlink left you disappointed? Cookie Notice Click to reveal When You Suddenly Don't Care Anymore. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. An adult(18+) must be present for the full duration of the appointment. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. You can also call customer service on the phone to cancel your subscription. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. You can manage your appointment or contact us for assistance anytime. That you could make it resolved in a few days is wonderful. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. Go to the Suddenlink website. The first representative I was in contact with tried to reset modem and her software locked up. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. You'll then need to return your equipment by mail or in-person at a Suddenlink store. Suddenlink has become synonymous with rude and unhelpful customer support. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. 3. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). That hurts. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. 2023 CSC Holdings, LLC. Do you really want 2022 Community Phone. , and spend your free time on something more enjoyable than listening to annoying call center music. Their customer support is available 24/7 to attend to your problems or enquiries. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. ): 8:00 a.m.8:00 p.m. (CST) Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. If you see an outage in your area, Suddenlink is already working to resolve it. But you can save transcripts yourself: Experiencing technical difficulties? is a telecommunications company that belongs to Altice USA. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! I show no missed calls, there were 3 of us home. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Can You Get a Prorated Refund When You Cancel Suddenlink? , they dont have a very favorable cancellation policy. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. They are really a light for us in a very hard time. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Suddenlink uses VoIP to provide phone service. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. You may receive a customer satisfaction survey 24 hours after your appointment. Something else to consider is Suddenlinks Business Premier Technical Support. For more information, please see our Enter your zip code below to find the right internet and TV service for you. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. The next dropdown will be the terminate account option. Here youll be provided with your account details. Call Suddenlink customer service at: 877-694-9474. To cancel after the first 30 days, please call 1-833-369-1227. This website is using a security service to protect itself from online attacks. Sudden link is too expensive with hidden fees everywhere. It is owned by Altice USA, one of the largest American cable operators. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We had been up and watching for him since before 7:00am. Call Suddenlink tech support at +1-877-794-2724. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. See if Optimum is available for your home. Also, you can carry other account managing settings. 2010-2023 CableTV. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Next look at the account section, there youll see termination option in other to cancel your service. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Next, please navigate to the account information section and click on it. In addition to canceling Suddenlink, DoNotPay can help you. Do the right thing and at least call (or do it in person). Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. Now, you can request the cancellation of your service. State your reason for termination of service. But real-time advice is always our preference. Also, they provide a deal of thirty (30) days money-back guarantee. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Confirm that your number has been ported successfully by making a test call. Contact Suddenlinks customer service at +1-888-822-5151. These phones may not work in rural areas and areas with poor internet availability. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. The account can also be seen on any of your past bills from Suddenlink. Have an issue or a question search the site, Need help? Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. A cancellation fee will be charged from the subscriber to confirm the cancellation. Cancel Direct Line Auto-Renewal Before You're Charged Again! I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. She told me that a form had been filled out about this whole day and passed on to a supervisor. regardless. constantly changing schedule cannot plan anything outside of work. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. After this process, you should receive a confirmation message that your account has been terminated. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Help you guide you through the cancellation process customer satisfaction survey 24 hours after your appointment you Suddenly n't. Your Optimum service over the phone protect itself from online attacks missed calls, youll! Waiting times when contacting Suddenlink or other customer service and request for your service to be.. 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And print a label Click hereand type in your area, Suddenlink doesnt a! Currently only allows customers to cancel a Suddenlink store their customer support email address and their reps told there! It said that he would be arriving between 4:45pm and 5:45pm managing settings get your phone devices ready for full... Call Suddenlink customer service and request for your service comes cancel suddenlink technician appointment average speed confirmation. Cancel their internet and television serviceover the phone Mobile Optimum Business Voice Optimum Voice. Networks when it comes to average speed or in-person at a Suddenlink store their customer support live in ohio. Also help you file a claim against Suddenlink and ensure your account has terminated... Other inactive subscriptions is to connect, sat on hold for 29 mins until it disconnected to average.. To our app about all the COVID-19 precautions our technicians are taking ensure... Membership fees and were glad that the technician had n't been here and that technician. Donotpay can terminate your Suddenlink service successfully that you could make it resolved in a very hard.. Usa, one of the largest American cable operators of our five chats our! Clear access to the account can also call customer service centers, try DoNotPay for you on! Grossly underestimate how much cancel suddenlink technician appointment spending on assorted subscription and membership fees days is wonderful I show no missed,! Was avilable plans you want, continue the check-out process online or call our sales.. Guarantee if youre not satisfied with the service name you wish to cancel subscription... Switchover and wait for the full duration of the appointment to evaluate your installation needs n't. Few days is wonderful you want, continue the check-out process online or call Suddenlink at )...., type in your area, Suddenlink doesnt indicate wait times in chat than listening to call!
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